SHIPPING | DELIVERY TIMES | PAYMENT OPTIONS
HOW MUCH ARE THE SHIPPING COSTS?
Shipping costs of € 4.95 apply to a standard delivery of an order.
HOW LONG WILL IT TAKE UNTIL MY ORDER ARRIVES?
The delivery time depends on the destination country and is 4-10 working days after receipt of full payment and error-free entry of all data.
The delivery time may vary during promotional periods. The current delivery time is displayed in the order process or shopping cart and should the shipment be delayed, we always inform proactively by e-mail.
When paying by credit card, the stated delivery time may be extended by up to one day in rare exceptional cases. For mutual security and to exclude credit card misuse, the goods will only be dispatched after positive feedback from the respective credit institution.
WHERE DOES COMMA DELIVER TO?
We delivers to the following countries: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden (deliveries are not made to "overseas territories" such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique, French Guiana, etc.). Please select the comma online Shop EU at the upper right of the page, next to the shopping basket/checkout area, to place an order in one of these countries. Deliveries to countries not included in the list above are currently not possible for logistical reasons.
WHAT DO I DO IF MY PACKAGE NEVER ARRIVES?
We send a shipping confirmation email as soon as the package leaves our warehouse. This contains a link with information on the current progress of the shipment, which can be accessed at any time. If the parcel does not arrive within five working days or the progress is delayed, the customer support of the relevant shipping service provider is available to answer any questions. We as the shipper do not have detailed information on the delivery process and therefore cannot influence it.
HOW CAN I PAY?
We offer different payment options and always aim to provide the best shopping experience. However, the available options and parameters may change. This is done for technical or preventive reasons.
PAYMENT VIA PAYPAL
PayPal is an online payment service provided by PayPal (Europe) S.à r.l. & Cie, S.C.A., which offers a real-time payment solution. In order to use PayPal, a PayPal account with bank or credit card details is required. This saves time, as this information does not have to be re-entered each time. The PayPal account is directly debited with the corresponding amount and sends a confirmation of receipt of payment by e-mail. Further information: https://www.paypal.com/.
PAYMENT BY CREDIT CARD
We accept the major credit cards Visa and MasterCard. In addition, we guarantee that this highly sensitive information is absolutely safe with us from access by third parties, as we use the latest technology for protection and send all entries encrypted via SSL connection with 128-bit.
PAYMENT VIA ADVANCE PAYMENT
After completing an order, we will send an email with all the necessary details for a bank transfer. This reservation of items is only held for a maximum of eight days.
BANK DETAILS
For orders by advance payment and purchase on account, payment shall be made to the following account. It is very important to state the reason for payment and the corresponding invoice and order number for timely booking. Any reminder costs incurred or delayed deliveries are not to be compensated by us.
TRANSFERS
account owner s.Oliver Sales GmbH und Co KG
UniCredit Bank - HypoVereinsbank
IBAN DE83 7902 0076 0024 4005 73
HOW CAN I VIEW OUTSTANDING INVOICES?
In the "MY ACCOUNT" area, registered customers can see a list of their orders, open invoices and collected points. This overview is updated daily.
When a return arrives, we send a confirmation with a summary of all open items for goods already booked and ordered. We are available to help with any questions you may have via our customer support.