RETURNS | EXCHANGES | COMPLAINTS
WHAT ARE MY OPTIONS IF I DON’T LIKE THE ITEMS I HAVE ORDERED OR IF THEY DON’T FIT?
You can return any item ordered from the comma online shop to the following address within 14 days of receipt:
comma Online Shop
Michael-Dechant-Str. 11
96260 Weismain
You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please obtain shipping insurance as you are responsible for the items until we receive them.
If the returned goods have already been paid for, we will immediately credit the amount again. If the invoice has not yet been settled, the invoice amount can be reduced by the returned items. In the case of a full return of an express delivery, the shipping costs must be paid.
The returned goods must be in a condition that corresponds to normal use for inspection of the goods. It must also be accompanied by the original labels. If the goods deteriorate due to further use, we reserve the right not to take them back and to charge accordingly.
Returned items will be carefully checked and repackaged. If an error or need for clarification occurs during the processing of an item, it will be processed separately.
It is therefore possible that an item may not be listed on our returns receipt email. We will send a separate e-mail for this item. If we have not received any information about the whereabouts of these items after 5 working days, our customer service will help you.
HOW CAN I EXCHANGE AN ITEM?
The item can be returned within 14 days. The conditions of a return described above apply here.
The goods desired in exchange must be reordered. A direct exchange or offsetting against a replacement item is unfortunately not possible.
HOW CAN I COMPLAIN ABOUT AN ARTICLE?
A complaint about an item purchased from the comma Online Store can be made within 2 years of the date of purchase. The statutory warranty obligation applies. To do this, please send us an e-mail with the relevant invoice number and a meaningful picture of the reason for the complaint.
Complaints about items from stores, retail partners or other online retailers are handled by the respective store or retailer. Our online team cannot help or reimburse costs at this point.
If clarification is not possible, another team will try to help. In this case, an e-mail with a receipt/invoice and a meaningful picture of the reason for the complaint is also necessary and should be sent to: customerservice@comma-fashion.com.
The legal warranty obligation of 2 years from the date of purchase also applies here.